It’s critical to us that, as well as being pleasant to deal with, our staff demonstrate a knowledge, attention to detail and responsiveness that you can rely on. With our YOUhome letting agency team, you’ll be advised and supported by hard-working, experienced rental specialists who are regulated by RICS and ARLA.
Also, we empower our staff at our local lettings branches level so they are free to provide a very you-centric service. This means you’ll benefit from service and marketing initiatives that are tailored specifically to your property and to the characteristics of your local area. When it comes to managing properties, it’s often said that we treat the properties of our clients with as much care and attention as we would our own.
We’ll give you a single, dedicated point of contact and provide you with as much or as little reporting on your property and tenant as you require. Moreover, because our staff work as a team, not as individuals, you’ll have the reassurance of knowing that we will all be watching out for your best interests, every step of the way.
As well as our own high ethical and control standards, YOUhome’s lettings and property management service is governed by robust procedures and guidelines. YOUhome is regulated by the Royal Institution of Chartered Surveyors (RICS) and meets their high standards of competence and integrity, including RICS audits and controls. Tenant deposits, monthly rental income, fast transfer of payments, transparent commissions, fees and legally compliant rental contracts - all are safely administered and supervised within this regime. In addition, we are a member of the association of Residential Lettings Agents (ARLA) and the Property Ombudsman Scheme, adhering to their strict codes of practice and customer protection.